Thinking of installing for VRI? Read this.

I was asked my thoughts about VRI and their medical alert systems.



I was actually working for a company that contracted VRI so I did installs for the company; and wasn't an "employee" so I offer my thoughts as an installer.

I believe that VRI has the top of the line equipment so as a client, be assured of that. I enjoyed seeing the clients doing installs, service, and disconnects. If you are a client using the equipment and serviced by a conscientious installer, then I say "good".

However, as an installer trying to work with the staff to get the needed equipment for the installs and timely replies to email requests to help the client, the experience was not good. Here are my comments about my experience I placed on Glassdoor:

VRI staff would cancel my orders for equipment without telling me and generally made it difficult for me to do the job for them. I was told that I had a formal complaint against me but was not allowed to repeal or state my case. I was told that I had asked "personal" questions and asked to friend a client on Facebook. Neither was true and I also proved that the client had asked me to friend her. Prior to this, communicating via phone and email was always difficult and they would complain that they didn't "like the tone" of my emails. When they received this one complaint (if they ever did) out of the hundreds of installs I did, they used their prior disgruntled feelings to make a case against me and terminate me.  I'm not sad that I'm no longer working for them but I miss the seniors that I helped. 

My "advice" to VRI is:

Learn to communicate via email and not hold grudges waiting for an "opportunity" to terminate a good employee. Don't micromanage your installers and give them room to do a good job for you and the company. And finally, don't take the word of one client or CM over the many installs and services completed by the installer; without investigating things further and polling other clients served. 

Perhaps working for the company in ways other than as an installer would be "better" but my experience was not good, stressful and full of unnecessary drama.